Dyalog Support Service

Dyalog Support Service (DSS) and Dyalog Support Service Plus (DSS+) are support and maintenance services offered for Dyalog Windows users. It is offered as an electronic service and you'll therefore need access to either the World Wide Web or use a TCP/IP connection.

DSS offers the following services:

	Telephone and email support, including - but not limited to - problem reporting and bug fixing
	Access to a steady stream of minor enhancements
	Formal bug tracking service including automatic notification via e-mail of newly discovered bugs and fixes
	Access to Dyalog Windows patches - updated daily
	Access to a pass word protected set of private web pages administered by Dyalog Ltd. dedicated to Dyalog Windows users

Membership of DSS+ includes all of the benefits of DSS, but in addition provides automatic upgrades to major new Dyalog Windows versions as and when they are developed. Upgrades include the appropriate documentation and media (CD-ROM).

DSS is intended for users running the current release (Versions 11.0) and the 2 previous releases (Versions 10.1 and Versions 10.0) of Dyalog Windows.

Subscription

For pricing information and subscription to DSS or DSS+ please contact your Dyalog distributor. Find your distributor here or contact Dyalog Limited. If you are already a subscriber, log in here.

DSS Membership Services

Technical help and advice - DSS members can obtain technical advice and assistance on all aspects of Dyalog Windows usage (including run-time systems) by telephone and/or email. This service includes help with coding and design problems, but is not intended to replace the use of on-line documentation. Additionally, documentation is provided as download/printable PDF's. All questions and requests for advice will be answered immediately or within one working day.

Documentation print service - We appreciate that the documentation is quite large to print and are pleased to offer an on demand print service. If you would like to order any number of copies bound and shipped to your chosen address, please contact Dyalog Limited.

Enhancements - DSS members are provided access to a steady stream of enhancements to Dyalog Windows versions as they are developed and implemented. Such enhancements will typically be extensions and improvements to existing facilities and improvements in performance and usability. Major new versions are not included with standard DSS but will be offered as optional chargeable upgrades. DSS+ includes upgrade to all major new versions.

Bug Reporting and Correction Service - If a DSS member reports a bug, the bug will be recorded in the Bug System and allocated a Bug Reference Number. A bug will only be recorded if Dyalog Ltd. is able to reproduce the fault and it is the responsibility of the customer to provide the information necessary to do so. Once a bug is logged, Dyalog will use its best efforts to correct the fault within 30 working days. You will receive email notification when the bug has been corrected and a fix will be made available via the Patch System.

Information Service - The current list of outstanding bugs and fixes for each of the currently supported versions of Dyalog Windows is updated daily and is available exclusively to DSS members from the Members password protected section of the Dyalog web site or through the Patch System. In addition, DSS members may choose to receive daily notification by email of newly reported bugs and/or fixes.

Members section - The members section is provided solely for DSS members. Access to these pages requires you have a DSS user ID and password. The members section not only provides access to patches and bug lists, but is also intended as a source of inside information of interest to Dyalog users. If you do not have a user ID and password, contact Dyalog Limited.

Patches - DSS members have exclusive access to the Dyalog Patch system which automatically updates a base copy of the Dyalog Windows program to the latest build. Get the latest patch here.